Technology is changing almost everything about the world in both big and small ways. From how we commute around a big city (i.e. using apps on our phones) to how we shop for groceries, tech has made an indelible mark on the lives of everyday people. Perhaps nowhere is this more obvious than in the world of business, where technology is helping companies and their employees work more efficiently and increase their productivity. If you’re looking for the latest technology to implement in your own business, read on for some truly transformative options.
Geofence Tracking
One of the most exciting advancements in the world of technology is the way that GPS satellites and maps are being used to solve previously unsolvable problems. Using geofence technology, it’s possible to use specific longitudinal and latitudinal coordinates to set specific parameters that benefit your business. Businesses like ClearPathGPS are leaders in using this locational data to better achieve business goals. One example of how this technology is transforming business is the way in which ClearPathGPS uses GPS data to draw boundaries around important business assets like trucks and machinery. With text message alerts based on when a shipment makes it from one zone to another, you’ll be able to get live reports the second your cargo makes it from Point A to Point B. This can give you added security and peace of mind.
Cloud-Based Call Center Software
Customer service is an important aspect of any business that relies on its customers’ business in order to stay afloat. One of the best ways to better retain your customers is to offer them flexible ways to engage with you when they have an issue and to solve their problems using personalized data. When it comes to achieving those tasks, the right contact center software platform can go a long way. An omnichannel software solution like Bright Pattern is cloud-based and secure while offering a variety of channels for your customers to reach you through. If they’re facing a situation where it makes the most sense to hop on a live web chat, your support agents will be able to field their query through text that way. At the same time, if things progressed to a point where a voice call made more sense to solve their problem, a support agent could seamlessly switch to a different method of communication to better meet the customer’s needs. Best of all, call center software like Bright Pattern’s integrates with CRM platforms like Salesforce, so your support agents can have a 360-degree view of your customers’ behaviors and overall value to your business.
Project Management Software
The right project management solution can make a major difference when it comes to transforming the way your team works. From sharing deadlines and to-do lists to offering a single repository for all of your work, there are plenty of fully-featured project management solutions available on the internet. Three of the most popular options around include Trello, Slack, and Basecamp. Trello is a card-based system that makes it easy to visualize where specific tasks are, what the details of each task are, and who each task belongs to. For a broader software package, Basecamp allows for similar visualization through various project boards. It also features chat features and comment threads to keep everyone’s thoughts in the same place. Slack is another popular productivity tool, eliminating the need for crowded email inboxes in favor of searchable message threads in a familiar web-based chat interface. Whether you’re looking for a full-featured option to manage all of your teams or just a way to streamline communication, there’s likely a software option out there to make your work easier.
